Refund Policy

At TinyMonty™, your trust — and your child’s happiness — mean everything to us.
We want every parent to feel completely confident shopping with TinyMonty, which is why we’ve created a simple, fair, and family-first return policy.

🎁 30-Day Happiness Guarantee

We proudly stand behind the quality and purpose of every TinyMonty™ product.
If you’re not completely satisfied with your order, you may request a return or refund within 30 days of delivery — no hard feelings.

To start your request, please contact us at support@tinymonty.com with:

  • Your order number

  • Clear photos of the item

  • A short description of the issue or reason for your request

Our team will carefully review your case and respond within 2–3 business days.
Once approved, your refund will be issued to your original payment method within 10 business days.

📦 Return Conditions

To be eligible for a refund:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Customers are responsible for return shipping unless the product arrived damaged or defective.

In some cases, we may request that the item be returned to one of our designated addresses before issuing a refund.
TinyMonty™ reserves the right to decline requests that show signs of misuse, damage, or unreasonable wear.

🎄 Seasonal & Limited Edition Products

For limited or seasonal collections (such as Holiday Bundles or Christmas Toys), refunds are only available for defective or damaged items upon arrival due to limited stock and time-sensitive nature.

🧩 Exchanges

We currently do not offer direct exchanges.
If you’d like a different item, the best option is to request a refund (if eligible) and place a new order.

💔 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@tinymonty.com with photos.
We’ll review your case promptly and arrange a replacement or refund as needed.

⚠️ Non-Refundable Items

For safety and hygiene reasons, certain items such as opened educational kits, sensory materials, or used play items cannot be returned once opened or handled.
This ensures the health and safety of all our customers.

Our mission is simple: to help families nurture growth, creativity, and connection through meaningful play.
This policy is designed to protect your experience and ensure that every TinyMonty™ purchase feels safe, fair, and full of heart.

Thank you for being part of the TinyMonty™ family — your trust helps us continue bringing Montessori-inspired learning to homes around the world.